General Terms and Conditions (GTC)

General

Terms and

Conditions (GTC)

General Terms and Conditions (GTC)

Preamble

Preamble

Preamble

Since 11.03.2024 transactions with customers of muffintech GmbH are carried out on the basis of the GTC of BITKOM in version 3.0, which is based on recommended conditions of the German Association for Information Technology, Telecommunications and New Media (Bundesverband Informationswirtschaft, Telekommunikation und Neue Medien e. V.; BITKOM), which have been approved by the Federal Cartel Office.


The terms used are not gender-specific.


As of: March 11th 2024

SYSTEM OF THE GTC

A) Modular System

The General Terms and Conditions of muffintech GmbH represent a modular system according to the templates of BITKOM. This modular system consists of a general "Basic Module" - the General Terms and Conditions of Contract (AV BITKOM) - and specific "Service Modules" (contract types). The AV BITKOM Basic Module regulates cross-cutting issues (such as liability and performance disruptions) for all Service Modules in the same way. The Service Modules and their specific controls are based on the Basic Module, so Service Modules cannot be used alone, but only the Basic Module and the respective Service Module can be combined.



B) Abbreveations

The abbreviations of the individual documents of the GTC of BITKOM are listed and explained below:


Basic Modul

01 - AV Bitkom - General Terms and Conditions of Contract


Service Modules (contract types)

02 - VES Bitkom - General Terms and Conditions of Contract for the Creation of Software

03 - WV Bitkom - General Terms and Conditions of Contract for Contracts of Work

04 - DL Bitkom - General Terms and Conditions of Contract for Services

05 - VM Bitkom - General Terms and Conditions for the Leasing of Hardware and Standard Software

06 - SaaS Bitkom - General Terms and Conditions of Contract for the Use of Software over the Internet (Software as a Service)