Conversational AI for the Insurance Industry
Conversational AI for the Insurance Industry
Unleash the full potential of your employees and offer your customers an unmatched user experience
Our Conversational AI is like an assistant that never sleeps, never stops learning and who can do almost infinite tasks at the same time.
The first Large Language Model for the insurance industry
The first Large Language Model for the insurance industry
Our LLM is perfectly trained for the insurance market, combining expertise in language and knowledge. It possesses unique specialized knowledge that no other LLM has.
GDPR compliant
custom-tailored
avoiding critical errors
Branded Interface
Branded Interface
At the core of our service we adapt our interface to your CI. We seamlessly integrate it into your website and app, providing users with a smooth, cohesive experience.
Failsafe
Failsafe
Safety net when the AI encounters situations it cannot handle. an actual person can step in, assess the situation, and provide a proper response or intervention, ensuring that critical errors are avoided and user safety is prioritized.
user safety
avoiding critical errors
Embeded Knowledge Bases
Embeded Knowledge Bases
The LLM allows your customers to interact directly with embedded databases. This means that they no longer need to read PDFs and can reach the answers and solutions they need even faster and more easily.
websites
transcripts
Digital connections
to insurance services
Digital Connections
to Insurance Services
Access external services and retrieve real-time information. This capability enables our AI to provide up-to-date and accurate responses to user queries, enhancing the overall user experience.
Usecases
Usecases
Our LLM optimizes your business in the following areas: customer support, sales and operations. Start with a base implementation and handpick modules to boost your products and workflows.
Customer Support
Optimize your customer support with our AI solutions
First Level Customer Support
Our AI assists users with their day to day questions. But instead of scrolling through a long FAQ or having to call your customer support line, people chat with an intelligent and always available agent.
Our AI assists users with their day to day questions. But instead of scrolling through a long FAQ or having to call your customer support line, people chat with an intelligent and always available agent.
Personal Autonomous User Self-Service
Autonomous User
In this case our AI is connected to your CRM, enabling users to help themselves instead of having to wait for your customer support team to do so. Making changes to your insurance plan or changing your address? No problem, just tell our intelligent AI agent and it will take care of it.
In this case our AI is connected to your CRM, enabling users to help themselves instead of having to wait for your customer support team to do so. Making changes to your insurance plan or changing your address? No problem, just tell our intelligent AI agent and it will take care of it.
Sales
Optimize your customer support with our AI solutions
Lead Generation
Our AI is like a colleague who has been working at the company forever and has all the knowledge there is. Only with the slight improvement of being available 24/7.
Automated Sales Process
Users like interactions when it comes to insurance sales. But instead of having sales calls or meetings, they can have an asynchronous communication with our AI assistance, who guides them through the whole process of insurance advice, creates individualised offers and answers all the questions users might have.
Sales
Optimize your customer support with our AI solutions
Lead Generation
Our AI is like a colleague who has been working at the company forever and has all the knowledge there is. Only with the slight improvement of being available 24/7.
Automated Sales Process
Users like interactions when it comes to insurance sales. But instead of having sales calls or meetings, they can have an asynchronous communication with our AI assistance, who guides them through the whole process of insurance advice, creates individualised offers and answers all the questions users might have.
Sales
Optimize your customer support with our AI solutions
Lead Generation
Our AI is like a colleague who has been working at the company forever and has all the knowledge there is. Only with the slight improvement of being available 24/7.
Automated Sales Process
Users like interactions when it comes to insurance sales. But instead of having sales calls or meetings, they can have an asynchronous communication with our AI assistance, who guides them through the whole process of insurance advice, creates individualised offers and answers all the questions users might have.
Operations
Optimize your operations workflow and enhance your processes with our AI
Internal Knowledge Base
Our AI is like a colleague who has been working at the company forever and has all the knowledge there is. Only with the slight improvement of being available 24/7.
Personal Assistant
Our AI can take over repetitive tasks that prevent your colleagues from doing the tasks they actually want to do.
Operations
Optimize your operations workflow and enhance your processes with our AI
Internal Knowledge Base
Our AI is like a colleague who has been working at the company forever and has all the knowledge there is. Only with the slight improvement of being available 24/7.
Personal Assistant
Our AI can take over repetitive tasks that prevent your colleagues from doing the tasks they actually want to do.
Operations
Optimize your operations workflow and enhance your processes with our AI
Internal Knowledge Base
Our AI is like a colleague who has been working at the company forever and has all the knowledge there is. Only with the slight improvement of being available 24/7.
Personal Assistant
Our AI can take over repetitive tasks that prevent your colleagues from doing the tasks they actually want to do.
Emphasis on Privacy
Ensure the security of your end-users with our GDPR-compliant AI model
Privacy First
Designed to process and generate responses without directly accessing sensitive data. The models use generalised learning from a diverse range of data, without retaining any specific details about individual records.
Local Hosting
Our self-hosted language model ensures that your data stays within your local infrastructure. This mitigates the risk of data transfer across international borders that could potentially infringe on GDPR guidelines.
Local Hosting
Our self-hosted language model ensures that your data stays within your local infrastructure. This mitigates the risk of data transfer across international borders that could potentially infringe on GDPR guidelines..
Security by Design
Our language model incorporates privacy by design and by default, consistent with the GDPR principles. They are built with sophisticated encryption and robust security mechanisms to protect data integrity and confidentiality.
Emphasis on Privacy
Ensure the security of your end-users with our GDPR-compliant AI model
Privacy First
Designed to process and generate responses without directly accessing sensitive data. The models use generalised learning from a diverse range of data, without retaining any specific details about individual records.
Privacy First
Our self-hosted language model ensures that your data stays within your local infrastructure. This mitigates the risk of data transfer across international borders that could potentially infringe on GDPR guidelines.
Local Hosting
Our self-hosted language model ensures that your data stays within your local infrastructure. This mitigates the risk of data transfer across international borders that could potentially infringe on GDPR guidelines.
Security by Design
Our language model incorporates privacy by design and by default, consistent with the GDPR principles. They are built with sophisticated encryption and robust security mechanisms to protect data integrity and confidentiality.
Emphasis on Privacy
Ensure the security of your end-users with our GDPR-compliant AI model
Privacy First
Designed to process and generate responses without directly accessing sensitive data. The models use generalised learning from a diverse range of data, without retaining any specific details about individual records.
Local Hosting
Our self-hosted language model ensures that your data stays within your local infrastructure. This mitigates the risk of data transfer across international borders that could potentially infringe on GDPR guidelines.
Local Hosting
Our self-hosted language model ensures that your data stays within your local infrastructure. This mitigates the risk of data transfer across international borders that could potentially infringe on GDPR guidelines..
Security by Design
Our language model incorporates privacy by design and by default, consistent with the GDPR principles. They are built with sophisticated encryption and robust security mechanisms to protect data integrity and confidentiality.
Testimonials
Our customers' feedback on working with muffintech.
Customer Story
Versicherungen mit Kopf
“
Es hat mit den Gründern sofort geklickt, und sie wissen eben auch genau, was sie tun.
”
Überall da, wo wir einen Flaschenhals bei uns haben oder ein Prozess zu lange dauert, möchten wir muffintech einsetzen. Wir definieren das Problem und bauen dann zusammen - im engen Austausch mit muffintech - eine Lösung, die skalierbar über unsere komplette Wertschöpfungskette wirklich Mehrwert bringt. Dabei ist das Team genauso hands-on und schnell in der Umsetzung, wie wir es in unserem eigenen Unternehmen auch leben.
Überzeugt haben mich am Ende vor allem die Menschen. So abgedroschen dies klingen mag, umso wichtiger ist es. Es hat mit den Gründern sofort geklickt, und sie wissen eben auch genau, was sie tun.
Customer Story
Femance Finanzen
“
"Die Zusammenarbeit mit dem muffintech Team ist wirklich super. Kompetent, zuverlässig, auf Augenhöhe und mit viel Spaß verbunden."
”
Die Technologie von muffintech soll uns dabei unterstützen, unsere Prozesse zu optimieren, Zeit zu sparen und dadurch mehr Zeit für den Kunden und die perfekte Versicherungslösung haben, also vor allem im Back-Office, sowie in der Beraterunterstützung, zum Beispiel bei Risikovoranfragen und die automatisierte Beantwortung von allgemeinen Versicherungsfragen.
Von muffintech überzeugt haben mich 2 Punkte - Die Performance der KI war deutlich besser als die anderer Anbieter, das Team kennt die Versicherungsbranche und deren spezielle Anforderungen, Herausfoerdungen und Prozesse. Zu guter letzt merkt man den Spirit im Team, die Versichrungsbranche jeden Tag ein bisschen besser machen zu wollen.
Customer Story
SDV AG
“
"Die Zusammenarbeit mit muffintech ist ein echter Glücksgriff."
”
Durch den Einsatz der Technologien von muffintech möchten wir langfristig unser hochqualifiziertes Fachpersonal entlasten und Freiräume schaffen. Wir sehen bei der SDV AG sowie unserem Tochterunternehmen, der Manufaktur Augsburg, derzeit den größten Hebel, indem sich wiederholende Tätigkeiten und Fragestellungen künftig mithilfe künstlicher Intelligenz bearbeiten lassen.
Dank der hohen Expertise des Teams im Bereich der KI und der Versicherungsbranche erarbeiten wir individuelle Lösungen für unser Unternehmen, die einen echten Mehrwert für uns und unsere Qualitätsmakler bieten. muffintech legt denselben hohen Stellenwert auf Qualität und Kundenzufriedenheit wie die SDV AG. Das ergibt für uns die perfekte Basis für eine erfolgreiche Zusammenarbeit. Die partnerschaftliche und reibungslose Kommunikation ist das i-Tüpfelchen.
Customer Story
Versicherungen mit Kopf
“
"It immediately clicked with the founders, and they also know exactly what they are doing."
”
Wherever we encounter a bottleneck or a process that takes too long, we want to deploy muffintech. We define the problem and then, in close collaboration with muffintech, build a solution that truly adds value and scales across our entire value chain. The team is just as hands-on and quick in implementation as we strive for in our own company.
What ultimately convinced me were the people. As cliché as it may sound, it's all the more important. I immediately clicked with the founders, and they truly know what they're doing.
Customer Story
Femance Finanzen
“
"The collaboration with the muffintech team is truly outstanding. Competent, reliable, on equal footing, and infused with a lot of fun."
”
The technology provided by muffintech is intended to support us in optimizing our processes, saving time, and thereby allowing us to dedicate more time to the customer and crafting the perfect insurance solution, particularly in the back-office and advisor support functions, such as handling risk inquiries and providing automated responses to general insurance questions.
Two key factors convinced me of muffintech: Firstly, the superior performance of their AI compared to other providers, and secondly, the team's deep understanding of the insurance industry and its specific requirements, challenges, and processes. Lastly, one can truly sense the team's spirit and dedication to making the insurance industry better every day.
Customer Story
SDV AG
“
"Working with muffintech is a real stroke of luck."
”
By deploying muffintech's technologies, our long-term goal is to relieve our highly qualified staff and create more freedom. We see the greatest leverage currently at SDV AG and our subsidiary, Manufaktur Augsburg, where repetitive tasks and inquiries can be handled using artificial intelligence in the future.
Dank der hohen Expertise des Teams im Bereich der KI und der Versicherungsbranche erarbeiten wir individuelle Lösungen für unser Unternehmen, die einen echten Mehrwert für uns und unsere Qualitätsmakler bieten. muffintech legt denselben hohen Stellenwert auf Qualität und Kundenzufriedenheit wie die SDV AG. Das ergibt für uns die perfekte Basis für eine erfolgreiche Zusammenarbeit. Die partnerschaftliche und reibungslose Kommunikation ist das i-Tüpfelchen.
Customer Story
Versicherungen mit Kopf
“
Es hat mit den Gründern sofort geklickt, und sie wissen eben auch genau, was sie tun.
”
Überall da, wo wir einen Flaschenhals bei uns haben oder ein Prozess zu lange dauert, möchten wir muffintech einsetzen. Wir definieren das Problem und bauen dann zusammen - im engen Austausch mit muffintech - eine Lösung, die skalierbar über unsere komplette Wertschöpfungskette wirklich Mehrwert bringt. Dabei ist das Team genauso hands-on und schnell in der Umsetzung, wie wir es in unserem eigenen Unternehmen auch leben.
Überzeugt haben mich am Ende vor allem die Menschen. So abgedroschen dies klingen mag, umso wichtiger ist es. Es hat mit den Gründern sofort geklickt, und sie wissen eben auch genau, was sie tun.
Customer Story
Femance Finanzen
“
"Die Zusammenarbeit mit dem muffintech Team ist wirklich super. Kompetent, zuverlässig, auf Augenhöhe und mit viel Spaß verbunden."
”
Die Technologie von muffintech soll uns dabei unterstützen, unsere Prozesse zu optimieren, Zeit zu sparen und dadurch mehr Zeit für den Kunden und die perfekte Versicherungslösung haben, also vor allem im Back-Office, sowie in der Beraterunterstützung, zum Beispiel bei Risikovoranfragen und die automatisierte Beantwortung von allgemeinen Versicherungsfragen.
Von muffintech überzeugt haben mich 2 Punkte - Die Performance der KI war deutlich besser als die anderer Anbieter, das Team kennt die Versicherungsbranche und deren spezielle Anforderungen, Herausfoerdungen und Prozesse. Zu guter letzt merkt man den Spirit im Team, die Versichrungsbranche jeden Tag ein bisschen besser machen zu wollen.
Customer Story
SDV AG
“
"Die Zusammenarbeit mit muffintech ist ein echter Glücksgriff."
”
Durch den Einsatz der Technologien von muffintech möchten wir langfristig unser hochqualifiziertes Fachpersonal entlasten und Freiräume schaffen. Wir sehen bei der SDV AG sowie unserem Tochterunternehmen, der Manufaktur Augsburg, derzeit den größten Hebel, indem sich wiederholende Tätigkeiten und Fragestellungen künftig mithilfe künstlicher Intelligenz bearbeiten lassen.
Dank der hohen Expertise des Teams im Bereich der KI und der Versicherungsbranche erarbeiten wir individuelle Lösungen für unser Unternehmen, die einen echten Mehrwert für uns und unsere Qualitätsmakler bieten. muffintech legt denselben hohen Stellenwert auf Qualität und Kundenzufriedenheit wie die SDV AG. Das ergibt für uns die perfekte Basis für eine erfolgreiche Zusammenarbeit. Die partnerschaftliche und reibungslose Kommunikation ist das i-Tüpfelchen.